Feedback as the key to successful communication

Date: November 26th, 2020 from 18-20h

Location: Zoom online

Nowadays, feedback is considered an indispensable element of successful communication – with its help we gain insight into our behaviour, performance and if we use it in a good way, it can certainly help us in further progress and personal development.

We are often overwhelmed by content that teaches us how to successfully give feedback, and we unfairly neglect the importance of receiving feedback, in which lies all the power of change and further progress. And so, in this workshop, in addition to learning how to give feedback, we will also deal with receiving feedback and we will try to understand why it is sometimes difficult for us to ask for it and how we can overcome that.

What will you learn?

  • Why is feedback useful and what types of feedback exist?
  • How to give feedback through the SBI model?
  • What prevents us from seeking feedback in everyday life?
  • What is a feedback matrix?
  • Why feedback can be difficult?

Who is this training for?

To all of you who want to improve your skills of giving and receiving feedback. To you who often stop before you want to give someone feedback because you are not sure how to say it, as well as to you who refrain from asking for feedback because you are afraid of what you will hear. Come to talk about it and to share different experiences!


Iva Miljić, Learning and Development Consultant

Iva is a master clinical psychologist who started her career working with UNICEF and providing psychological support to children and adults affected by major floods in 2014. For the last 4 years she has been working in the HR agency Jaka Lounge, where, among other things, she deals with the development and delivery of trainings for various business clients. Her focus is on New Leaders training, as well as on soft skills trainings.

The training is free, but registration is required at with your name, surname and the role you are currently in.

Number of participants is limited.

For additional details call +381 69 27 47 848

The etiquette of finding a job

Graduating from university is often one of the most beautiful moments in young people’s lives, and it also marks the beginning of a new chapter that can carry many doubts and ambiguities with it that are rarely talked about.

Searching for a job can be an exhausting process that often requires a lot of time, investment and persistence. During this process, we are generally not taught what it means to look for a job properly and how to do it. We are simply expected to find a job.

In the following lines, we will cover in more detail the common mistakes that can occur during this process with an idea to make it easier.

Not answering the phone

In the HR world, it is not uncommon for applicants to apply for a job advertisement and never answer the phone afterwards. When you apply for a job in any way (job search portal, e-mail, LinkedIn, etc.) you can expect that if you meet the requirements of the job ad, there is a possibility that you will be invited for an interview. Of course, you will not be expected to be available 24/7, but it would be advisable that if you have a missed call on your phone, to return that call, as it may be that this step brings you closer to finding a job. Alternatively, you can always send a message saying that you were not able to respond at that time and when you will be available again.

Interview/test delay

The rule that a 15-minute academic delay is just fine may not be the best option to apply while looking for a job. It is important to know that the interviewer has set aside a specific time to interview you (30-60 minutes mostly) and that there are often scheduled several more interviews and meetings after you. This means that if you are late you will be in a situation where the interviewer will not have enough time to devote to you, and you may not be able to present yourself in the best possible way. Therefore, make sure you also include the time you need to get to the location where an interview will take place in preparation for an interview. Also, consider potential roadworks, bus route changes, or changes in weather (rain, snow, etc.) that may affect the time required to arrive for an interview.

In case you are late, make sure you call the person you have an interview with, in order to inform them about the approximate time of your arrival.

Failure to fulfil an agreement

If you agree on the interview to do something (e.g. send an updated CV, supporting documentation, portfolio, etc.) it is very important that you comply with that. In this way, an interviewer can plan the further course of the selection process and arrange additional steps with a hiring manager or other colleagues participating in the process. Also, by fulfilling what you have promised, you reinforce the positive impression you have made on the interview and influence trust-building with an interviewer.

Not showing up on the interview

With being late, this is one of the more common situations that recruiters face. By not attending an interview, you can easily be characterized as an irresponsible person, and if you apply on another job ad again, it is likely that you will never be invited again.

What candidates often forget is that they are evaluated by interviewers from the very beginning, from the first telephone conversation until the moment the final candidate has been chosen. Accordingly, do not forget that it is crucial to leave a good impression until the very end, and also that these are the small steps to build a good reputation in the labour market.