Jaka Lounge is looking for a Voice Engineer for our client, Saga.

Saga is one of the largest system integrators in Serbia and the region that offers a wide range of IT services, from the most modern system solutions, through the development of complex software solutions tailored to the user, to the development of its software products based on the application of artificial intelligence, machine learning, and data science. For years, Saga has been implementing solutions that transform business in numerous spheres. Due to the expansion of the team within the network solutions sector, the position of Voice engineer is open.

Job description:

  • Analyzing business and technical user requirements and designing functional and sustainable IT solutions based on user requirements
  • Analyzing the completed phase of the adopted solution
  • Management of projects of the highest priority and importance, coordination of all participants in the project
  • Participation in the preparation of documentation
  • Preparing and leading a presentation to users
  • Improvement in order to understand new technologies
  • Monitoring and maintaining the level of certification with the vendor that is necessary to perform the work


  • Minimum of 3 years of experience on projects related to Voice technologies
  • Good knowledge of Cisco Collaboration technologies is essential
  • Experience planning and designing Cisco Unified Communications (UC) systems
  • Implementation and maintenance of Cisco UC solutions (Cisco Call Manager, Cisco Unified Presence, Cisco Expressway, CMS, …)
  • Experience in implementation and maintenance of Cisco CUBE/voice gateway (SIP trunk, PRI/BRI ISDN and analog lines)
  • Experience in implementing Cisco Unified Contact Center Express (UCCX) solutions (Voice, Chat, Email, Outbound Dialing, …)
  • Cisco UCCX scripting
  • Knowledge of Cloud collaboration technologies (Microsoft Teams, Cisco Webex, MS Direct routing, …)
  • Experience working with VMware ESXi is preferred
  • Knowledge of Routing and switching technologies (CCNA level or more advanced)

Does the position seem interesting? Send us your CV! We look forward to meeting you!