Jaka Lounge is supporting our client, a neobank that operates entirely in the Philippines market and whose mission is to economically empower millions through enabling the growth of SMEs.
Their strategy is to build a full-stack SME financial services platform that includes multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. Their product already exists, and they are expanding their team to continue scaling it.
What they are looking for?
They have raised Series B and now they want to find a Lead Product Designer with creative vision, product intuition, customer-centricity, a strong sense of aesthetic, and extremely high personal standards to deliver exceptional UX.
When they say exceptional UX, they mean it—their goal is to create the most intuitive, customer-centric banking experience that feels world-class at every step.
Responsibilities
You will play a pivotal role in designing user-centered products that enhance the overall customer experience, ensuring that their solutions are not only functional but also aesthetically beautiful and seamless.
They need an advocate for their users, ensuring that user needs and preferences remain at the forefront of the design process. Designing for businesses is even more challenging than for individual consumers, as it requires considering multiple user perspectives. This role isn’t for those looking for an easy ride!
- Join their Product team, with deep personal integration in product strategy, setting standards, and team building
- Building banking products: design the user-experience of the SME NeoBank platform — credit, payments, FX, corporate credit cards, payroll — and adjacent opportunities such as retail banking via Payroll
- Visual design: own the design aesthetic and visual identity, setting standards to deliver truly world class CX and UX
- Research & product discovery: highly customer centric in your approach and collaborate closely with our head of brand to create a highly differentiated brand experience with concepts, wireframes, prototypes, as we rapidly expand our product offering to customers
- Build systems & grow people: scale design whilst maintaining exceptional standards through the design system and processes, and helping mentor junior talent
Requirements
- Proven experience as a Product Designer or similar role, with a strong portfolio showcasing your design work.
- You do not need to have held a ‘lead’ role previously. We are looking a good mix of ability and potential, though you likely have 3-7 years professional design experience.
- We index very high for building great user experience: examples of designing great experiences for customers on iOS, Android, and web whilst resolving the difficult design questions that came up along the way. We’d love to see the examples from your portfolio that you’re most proud of.
- Experience of native mobile design for iOS and Android including platform specific design patterns, process flow development and journey mapping.
- Have strong opinions on what the best looks like across design, UX, strategy, and people
- Being comfortable operating outside of your comfort zone and dealing with ambiguity.
- Great attention to detail across everything that you do.
- Always be seeking feedback and to present your ideas clearly and concisely.
Where might the company go in the future?
Their objective is to build a multi-billion dollar business that unlocks billions of dollars of economic growth for ordinary people running small businesses. This means serving tens of thousands of businesses, supporting millions of jobs, setting a new benchmark for how technology supports economic activity in developing economies, and offering the ability to expand both internationally and into consumer services.
Apply now if you want to make a real impact in the fintech industry and be part of an innovative team!