About the job

GorgiasΒ helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. πŸ’¬ + πŸ“¦ = ❀️

We’ve been around since 2015, and we’re serving overΒ 7000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. πŸ₯³

As an HR Generalist for Serbia, you will be responsible for the office administration and employees’ experience. You will also take on multiple projects that are starting to become paramount to support our rapid company growth. We’re a very diverse team with employees located in different countries all over the world. You will be the main point of contact for Serbian employees and vendors in regards to administrative matters, employee happiness and general operations.

We are looking for a proactive, highly motivated person, someone who cares for people well-being, who loves organising events (virtual and in person), and who can encourage an enjoyable working environment. Additionally we need this person to be excellent at handling admin work but who’s also a jack of all trades and with experience in a startup environment.

This is not a remote position.

About The People Ops Team

  • Our team role is to make people grow at Gorgias: to grow as individuals – with excellent training and clear career paths – and grow as a team by hiring the best talents and creating a remarkable cohesion and a strong culture.
  • We all work together in common projects in the People Team, but we’re split into 4 sub-teams: the Recruiting team, People Experience team, Talent & Career team, and Compliance & CSR. As an HR Generalist, you’ll be reporting to the People Experience team lead, Andrea. So far, there are 10 of us in the People Ops team, and we expect to be 12 by the end of the year!
  • We’re opening new offices in a few countries: USA, Serbia, and Canada, among the current projects. We’re building a strong career path with the best training, coaching, and co-mentoring.

What You’ll Do

  • Be the main point of contact of the People Ops team in Belgrade. You will be responsible for the team’s overall happiness and monitor and analyze the company’s NPS levels to act accordingly. This includes weekly check-ins, organizing team events (happy hours, parties, meetings, offsites, etc.), empowering employees, and encouraging cross-team work.
  • Administrative support. Ensure payroll runs smoothly every month, address employees’ concerns and complaints in regards to payroll matters. Work with local accountants to make sure the data transmitted is accurate.
  • Set up workstations for new hires in the Belgrade office as well as deliver welcome packages.
  • Ensure legal compliance with legal and social HR regulations. Stay up to date on employment legislation and provide local insight to develop internal policies, procedures, and guidelines as the company grows. You will be the main point of contact for administrative matters.
  • Address employees’ concerns. Make sure to take feedback and complaints into consideration and act accordingly.
  • Perform routine tasks required to administer and execute human resource programs, including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; productivity, recognition, and morale; occupational health and safety, etc.
  • Prepare presentations and reports as required, including daily expenses. Prepare weekly, monthly or quarterly reports.
  • Act as an office manager by keeping up with office supply inventory, ordering equipment & furniture, ensuring that health and safety policies are up to date, greeting visitors, etc. Make the office a friendly and happy environment, make sure everything is clean and welcoming. Since we plan to switch offices this summer at the beginning of the mission, you’ll be responsible for the new office setup and customization!
  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
  • Perform other duties as assigned.

Who You Are

  • You have work experience as an HR Generalist or other HR-related positions
  • You have work experience providing administrative support in Serbia. You understand how payroll works, and you’re able to communicate with externals such as local accountants and lawyers easily.
  • You can multitask and prioritize a heavy daily workload; time management skills are a must: strong analytical and problem-solving skills.
  • You are a people person. You enjoy interacting with others. You’re a good listener and are keen to receive feedback.
  • You can partner with all levels of the business effectively and develop/sustain cooperative working relationships with internal staff, clients, and external contacts. For this, you have excellent verbal and written communication skills. You are aware of your stakeholders and communicate effectively for every task you own
  • You are eager to learn, grow and a self-starter who works well without constant supervision – ownership is a strong requirement.
  • You’re able to adapt quickly through changing priorities.
  • You can handle confidential information with discretion and deal with professionals inside and outside the company.
  • Proven tech-savviness! Ability to learn how to use new tools quickly and propose new tools to automate your work.

Nice to have

Experience with hybrid teams!

Company Perks & Benefits

  • πŸ– 4 weeks vacation, parental leave
  • 🩺 Healthcare
  • 🍴 Paid lunches every working day
  • πŸ’» Latest MacBook Pro
  • πŸ’† Get up to Π„590 to set up your workstation at home (working from home should feel breezy)
  • πŸ“š Get up to Π„1700 of learning material (includes books, courses, training sessions, coaching, etc.)
  • 😍 1 company retreat per year + Gorgias weeks every quarter!
  • β˜€οΈ New and bright office in the heart of Belgrade just across the street from Kalemegdan!
  • 🧠 Work with a talented team you’ll learn a lot from!

Why join us?

πŸš€ We’re among the fastest-growing startups in the eCommerce ecosystem

πŸ¦„ We’ve built an extremely efficient go-to-market engine

πŸ₯‡ Work with a talented team you’ll learn a lot from

πŸ™ Join a company where automation, good & clean data are core beliefs shared by all

More Cool Things To Know About Gorgias… 😁

  • Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
  • Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
  • We went from 0 to 7000 merchants using our platform every day from 2016 to 2021
  • We have a 4.8 rating on Glassdoor
  • What our customers are saying: apps.shopify.com/helpdesk#reviews
  • Our software stack: stackshare.io/gorgias
  • Other positions: jobs.lever.co/gorgias

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

If you believe this position aligns with your experience, please submit your CV down below. We are looking forward to meeting you!