Jaka Lounge is looking for a Network Operations Engineer L1 for our client, IT company.

In this company you will meet people who are both innovative and fun, creating long-lasting customer relationships. They think outside the box to provide customer-centric solutions allowing them to achieve the results their customers desire. They believe that the customers priorities are imperative to the success of their business and they go above and beyond to dedicate themselves to them.

This position will report directly to the Head of NOC and playing a key part in resolving technical faults across the customer base.

Key responsibilities:

The Network Operations Engineer will provide outstanding service focussed on resolving escalated incidents from the customer facing support teams, resolving urgent monitoring alerts, network equipment commissioning, and planned network maintenance.

This role is part of a team that provides 24/7 customer support all year round including public holidays. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.

Your day to day role will consist of the following responsibilities:

  • Handle technical support issues via incident management escalations.
  • Use and develop monitoring systems to proactively identify and resolve potential issues.
  • Configure and commission wired and wireless networking equipment.
  • Integrate multi-vendor network devices with the monitoring systems.
  • Complete day-to-day Technical Operation activities (network migrations, design changes, infrastructure updates and firmware updates).
  • Complete Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting.
  • Deliver all set targets to contribute to a successful business function in line with the strategic objectives.
  • Identify and assess customers’ needs to achieving and exceeding customer satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution.

Key requirements:

  • Proven experience in a network operations centre in the ISP/Telecoms industry.
  • Proven experience on incident management processes and prioritisation.
  • Working knowledge of monitoring systems, and have an excellent understanding of monitoring best practices.
  • Have a strong networking knowledge, including physical, switching, routing (OSPF, BGP), transport layers and firewalls.
  • Have an understanding of RADIUS protocol.
  • Have an understanding of WiFi standards and general Wireless principles.
  • Ability to multi-task and deal with a combination of fault types at any given time.
  • Have an understanding of high availability protocols and design, on both Layer 2 and Layer 3.
  • Excellent spoken & written English.
  • Ability to work individually and as part of a team, potentially covering extending working hours.
  • Desire to learn new technologies, develop advanced networking skills and share them across the team.
  • Strong desire and knowledge to work within Internet Service Provider industry and in a close-knit team.

Additional skills which would be considered as a plus:

  • Technical knowledge of Wireless Technologies.
  • Salesforce CRM knowledge.
  • Knowledge of Linux (Ubuntu or Centos) systems administrations skills.
  • Have an understanding of SNMP protocol, VPN and tunnelling technologies, and security protocols and firewalls.
  • Knowledge of routing protocols (basic implementation and troubleshooting).

If you believe this position aligns with your experience, please submit your CV down below. We are looking forward to meeting you!