Viselio is a fast-growing travel start-up. We are building a digital platform to help our customers obtain their travel visa online, securely and efficiently.
As a Customer Support Officer at Viselio you are responsible for the interaction with our German-speaking clients in Switzerland, Austria and Germany. You advise our customers on their visa requirements and guide them through the application process. You solve any irregularities swiftly and in a friendly manner. With your competent and friendly service, you will ensure that our customers have a pleasant and trouble-free experience obtaining their visas.
- Excellent writing and communication skills
- The ability to grasp problems quickly and to come up with a great solution
- A strong self-cautious personality with a “can-do attitude”
- Great analytical skills, a sense for structures and processes with a passion for details
- Good ICT know-how and passionate about digital technology
- At least 1 year of experience in a customer support environment
- Previous experience in a start-up environment (desired)
- Patience, grace and a great sense of humour.
- Fluency in German (min. C1)
- Fluency in English (company language)
- French desired.
- Dynamic, friendly and international working environment
- Opportunities to develop new skills and progress your career
- Modern and cosy office
- Private health insurance
- True startup experience.
If you believe this position aligns with your experience, please submit your CV down below. We are looking forward to meeting you!